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I are actually a Telus customer given that 2001. I moved to my new spot in August of 2020 And that i am still expecting an optik Television set box that I experienced ordered suitable just after I moved in.
How can I find that man or woman. I feel I am likely into a new billing cycle and I are already jogging in circles for weeks
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I would have to seek the services of an electrician and purchase it myself, to go ahead and take cable down from your house and take away it. I believe the neighbor would need to make this happen also. The cellular phone cable legally belongs to Telus up until eventually it connects to the house. I believe I'll mail them a Invoice.
They're, in my view, rip-off artists who're causing Telus as well as their customers Excessive annoyance, While using the intent of raising their commissions or income bonuses with the expense of Many others.
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I expend about $4500 a calendar year with Telus. In January I got an outdoor camera for $7/month but regretted it and wanted to return it. It absolutely was new during the box - only plugged in to check it. Following a several hrs waiting around about the cell phone I figured out that there's a $340 cost to terminate. That could be a great deal for any $50 camera. I pleaded With all the agent to waive the payment because I'm a faithful customer for thus lengthy. He stated a supervisor will connect with to debate. No one referred to as back. Per month later on I attempted yet again. Last but not least, in April, immediately after eight hours on the cellular phone concerning this problem nearly that time, I gave my ultimatum… waive the higher Telus internet support cancellation rate or I cancel all the services with Telus and go somewhere else. No. So, I cancelled anything. A shame, mainly because I have never experienced a single issue with the Tv set, internet, or cell phones and favored Telus… for more than 14 several years. However the $7 demand persisted. Sigh. A lot more hrs on the cellphone. Why Is that this the only way to communicate? It is so disheartening along with a colossal waste of your time.
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I guess I am just previous, but I don't forget a time when you could potentially simply call a business, speak with a human with no sitting down on maintain for hrs, and truly get customer service. Many thanks Telus for an excellent customer working experience.
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Then You begin to complain you were promised things not included in the legit products. Considering the fact that your own facts was accustomed to include this for your account, how can you gain when advised we did not provide you with that. It is going to appear to be you personally subscribed.